The customer who clicks on the image that represents a state of "dissatisfaction" will be encouraged to compose a message where he can communicate his dissatisfaction. He will complete the message by indicating his email address and proceed with sending the review.
In this circumstance, however, Recensisco.io will process the review in the form of an email, which you will receive in your inbox and which you can work to identify the real reasons that led to this state of dissatisfaction of your customer and try to resolve his disappointment. .
The management of "Customer Satisfaction" is very important as recovering a dissatisfied customer means not only "DON'T LOSE A CUSTOMER", it means finding a new ally who will positively refer your business to their acquaintances and friends.
In a certain way we could almost say that a review of this type, if well managed, can take on a more important value and can lead the dissatisfied customer, at a later time, to publish POSITIVE feedback which this time will be conveyed internally of your Google My Business listing!
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